betjeb is committed to protecting the privacy and personal data of every player who uses the betjeb platform. This Privacy Policy explains in clear, formal terms what personal information betjeb collects, why it is collected, how it is used, how long it is retained, with whom it may be shared, and what rights you hold over your own data. Please read this document carefully before creating your betjeb account or using any betjeb service.
Our Data Protection Commitments
betjeb's approach to data privacy is built on six foundational commitments. These principles guide every decision about how player data is collected, handled, and protected on the betjeb platform.
Every connection to betjeb — from betjeb login to deposit processing — is secured with 256-bit SSL encryption. Your personal data and financial information are never transmitted in plain text and are protected against interception at every point of transit between your device and the betjeb platform.
betjeb will never sell, rent, or trade your personal data to third-party marketing companies. Your information is used solely to operate your account, process payments, verify your identity, prevent fraud, and improve the betjeb platform experience. Your data is not a commercial product at betjeb.
You have the right to request a complete copy of the personal data betjeb holds about you at any time. You also have the right to request correction of inaccurate data and, subject to legal retention obligations, to request erasure of your personal data. Submit such requests to [email protected].
betjeb processes payments via bKash, Nagad, Rocket, and Upay. Payment transaction data is handled in strict accordance with the security requirements of each mobile banking provider. betjeb does not store full payment credentials on its own servers — transaction processing is handled directly by the respective payment provider's secure infrastructure.
betjeb retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and fraud-prevention obligations. Account data is retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements.
betjeb uses cookies and similar tracking technologies solely to maintain session state, remember your preferences, and generate aggregate analytics that help improve the platform. betjeb does not use third-party advertising cookies. The cookies section of this Privacy Policy explains in detail each category of cookie in use and how to manage your preferences.
This Privacy Policy ("Policy") describes how betjeb ("betjeb", "we", "us", "our") collects, uses, discloses, stores, and protects personal data relating to individuals ("you", "your", "User", "Player") who visit, register with, or otherwise interact with the betjeb platform available at betjeb.app.
This Policy applies to all personal data processed in connection with the betjeb website, its sports betting and casino features, payment processing operations, customer support interactions, and marketing communications. It applies regardless of the device or browser you use to access the betjeb platform.
By creating a betjeb account, using the betjeb login to access your account, making a deposit, placing a bet, or submitting any personal information to betjeb, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the betjeb platform immediately.
This Policy should be read alongside the betjeb Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between you and betjeb.
For the purposes of applicable data protection law, betjeb is the data controller responsible for the personal data collected through the betjeb platform. betjeb determines the purposes and means of processing personal data as described in this Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact betjeb's data team using the contact details provided in Section 15 of this Policy.
betjeb collects the following categories of personal data in the course of operating the platform and providing services to registered players:
| Category | Examples of Data Collected | Mandatory / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, National Identity Card (NID) number, passport number | Mandatory (for KYC) |
| Contact Data | Email address, mobile phone number, residential address (district, city, postal code) | Mandatory |
| Account Data | Username, encrypted password, account registration date, account status, preferred language | Mandatory |
| Financial Data | Mobile banking wallet numbers (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal amounts in BDT | Mandatory (for payments) |
| Gaming Data | Betting history, game session logs, wagering amounts, win/loss records, bonus usage history | Automatic (platform generated) |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, geolocation data (city level) | Automatic (collected on access) |
| Verification Documents | Scanned copies or photographs of NID card, passport, utility bill, or bank statement submitted for KYC purposes | Mandatory (for withdrawal processing) |
| Communications Data | Content of support tickets, live chat transcripts, email correspondence with the betjeb support team | When you contact us |
betjeb does not collect special category data (such as biometric data, health information, or political opinions) except where expressly required by applicable law or regulatory obligation.
betjeb collects personal data through the following channels and methods:
betjeb processes personal data only where a valid lawful basis exists. The table below sets out the primary purposes for which betjeb processes personal data and the corresponding legal basis for each:
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and managing your betjeb account | Performance of contract |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay | Performance of contract |
| Verifying your identity and age (18+ compliance) | Legal obligation / legitimate interest |
| Detecting and preventing fraud, money laundering, and prohibited conduct | Legal obligation / legitimate interest |
| Providing customer support and responding to enquiries | Performance of contract / legitimate interest |
| Sending transactional communications (e.g., deposit confirmations, withdrawal notifications) | Performance of contract |
| Sending promotional communications about betjeb offers and bonuses | Consent (you may withdraw consent at any time) |
| Improving platform performance and user experience through analytics | Legitimate interest |
| Complying with applicable legal and regulatory obligations | Legal obligation |
| Enforcing the betjeb Terms & Conditions | Legitimate interest / legal obligation |
betjeb supports deposits and withdrawals exclusively in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, and Upay. When you initiate a payment transaction, the relevant mobile banking application handles the authentication and fund transfer on its own secure infrastructure. betjeb receives only the transaction confirmation reference and the credited or debited amount — it does not receive, store, or process your mobile banking PIN, one-time password (OTP), or full account credentials.
All payment transaction records processed through the betjeb platform are stored in encrypted form and are accessible only to authorised betjeb personnel for the purposes of account management, dispute resolution, fraud prevention, and regulatory compliance. Payment data is retained in accordance with the retention schedule set out in Section 10.
betjeb will never ask you to share your bKash, Nagad, Rocket, or Upay PIN or OTP via email, live chat, or any other communication channel. If you receive any such request purportedly from betjeb, treat it as fraudulent and report it immediately to [email protected].
Cookies are small text files placed on your device when you visit a website. betjeb uses cookies and similar technologies (such as local storage and session storage) to keep you logged in, remember your preferences, and collect anonymised usage statistics that help betjeb improve the platform.
betjeb does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies will impair or prevent your ability to use the betjeb platform.
betjeb does not sell, rent, or trade your personal data. betjeb may share personal data with the following categories of third parties only where strictly necessary and only to the extent required for the specified purpose:
In all cases, betjeb applies the principle of data minimisation — sharing only the specific data elements that are necessary for the stated purpose, and no more.
betjeb's primary operations and data infrastructure are oriented towards serving players in Bangladesh. Where personal data is transferred to or processed by systems or service providers located outside Bangladesh — for example, in connection with cloud hosting or third-party game platform providers — betjeb takes reasonable steps to ensure that appropriate contractual safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy.
By using the betjeb platform, you acknowledge that your personal data may be processed in jurisdictions outside Bangladesh as part of the standard operation of the platform, subject to the safeguards described above.
betjeb retains personal data for the periods specified in the table below. Where retention is required beyond the standard period due to an active legal dispute, regulatory investigation, or fraud prevention matter, betjeb will retain the relevant data until that matter is resolved.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / regulatory obligation |
| KYC / identity verification documents | Duration of account + 5 years post-closure | Legal obligation (AML compliance) |
| Payment transaction records | 7 years from transaction date | Financial record-keeping requirement |
| Betting and gaming history | 5 years from date of activity | Legitimate interest / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interest |
| Technical / server log data | 12 months from collection date | Security and fraud prevention |
| Marketing preference records | Until consent withdrawn + 1 year | Consent / legitimate interest |
Upon expiry of the applicable retention period, betjeb will securely delete or anonymise personal data so that it can no longer be linked to an identifiable individual.
Subject to applicable law, you have the following rights in relation to personal data that betjeb holds about you:
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". betjeb may require you to verify your identity before processing the request to protect against unauthorised access to another person's data.
betjeb implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
While betjeb takes all reasonable and practicable steps to protect your data, no internet-based platform can guarantee absolute security against all possible threats. You are also responsible for protecting your betjeb login credentials and for notifying betjeb immediately if you believe your account has been compromised.
The betjeb platform is strictly intended for adults aged 18 years and above. betjeb does not knowingly collect personal data from individuals under the age of 18. If betjeb discovers or is notified that it has inadvertently collected data from a minor, it will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered a betjeb account, please contact betjeb at [email protected] immediately. 18+
betjeb reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform operations, or data processing practices. Where changes are material, betjeb will provide advance notice to registered users via the email address associated with their account or via a prominent notice on the betjeb platform.
The effective date at the top of this Policy indicates when the most recent version came into force. Continued use of the betjeb platform after any update constitutes your acceptance of the revised Policy. betjeb encourages you to review this page periodically to stay informed about how your personal data is being protected.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about the way betjeb has handled your personal data, please contact the betjeb data team using the details below:
Email: [email protected]
Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
Response Time: Within 30 calendar days of receipt of a verified request
Available: 24 hours a day, 7 days a week, including public holidays in Bangladesh
betjeb is committed to resolving all data privacy concerns fairly and promptly. If you are not satisfied with betjeb's response to your complaint, you may have the right to escalate your concern to the relevant data protection authority in your jurisdiction.
Your data is protected. Now enjoy Bangladesh's most trusted betting experience — cricket markets, live casino, slots, and more. 18+ only. Play responsibly.